Shipping

When your order ships

In-stock orders usually leave our Burlington, Vermont studio within 1–2 business days. We ship Monday through Friday, excluding holidays.

Pre-orders ship with an upcoming production run. Check the product page and checkout for the estimated ship date. If that date changes, we’ll email you with an update.

Delivery times & shipping costs

After your order ships, estimated delivery times are:

• United States: 2–7 business days
• International: 6–14 business days

These are estimates, not guaranteed arrival dates. Customs processing and carrier delays can add time, especially for international orders. Your destination-specific estimate and shipping cost appear at checkout.

US orders of $50 USD or more ship free. Shipping for other orders is calculated at checkout.

International orders & duties

For most destinations, duties are paid at checkout (DDP), so no additional import charges are due at delivery.

A small number of destinations ship with duties unpaid (DDU). For these orders, your customs authority or courier may charge import taxes or fees before releasing the package. Checkout will tell you when this applies.

Import charges on duties-unpaid orders are your responsibility. If you’re unsure, contact us before ordering. If a package is refused because of these charges and returned to us, we can reship it at your expense.

Tracking your order

You’ll receive an order confirmation after checkout and a tracking email when your package ships. Allow 24–48 hours for the carrier to start updating the tracking information.

You can also check your account or search your inbox for your shipping confirmation.

Address changes & missed deliveries

Double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. Once an order ships, rerouting may not be possible. We cannot refund or reship an order that could not reach the address provided.

If the carrier can reroute your package and charges a fee, that cost is yours to cover. We’ll confirm the amount with you first.

Some deliveries require collection from a pickup point or a response to the carrier. If a missed collection or delivery causes your package to be returned to us, we can reship it at your expense.

Lost, stolen, or marked delivered

Contact us with your order number as soon as you notice an issue. We’ll open an investigation and help you work through the next steps. We cannot guarantee a refund or replacement for a package the carrier has marked as delivered.