FAQ
Frequently asked questions.
Everything you'd probably email us about, answered up front. Still curious about something? A real human reads every message sent through the contact page.
01Are these real products?+
Yes. Everything on this site is a real, functioning object designed by Matty Benedetto, made in small limited runs. When a run sells out, it may not come back.
02Will sold-out items be restocked?+
Runs are limited by design. Some items return; many don't. The product page is the source of truth, and the email list hears about restocks and new drops first.
03What's a pre-order and when will it ship?+
Pre-orders are tied to an upcoming production run. The estimated ship date is on the product page and at checkout. If a run slips, we'll email you rather than leave you guessing.
04How do blind boxes work?+
Items like the Intersection Opener ship as a mystery — you know the product, not which variant you'll pull. No swaps on blind-box pulls. That's the fun part.
05Where do orders ship from?+
Burlington, Vermont, USA. A real person packs every order, Monday through Friday.
06How fast will my order ship?+
In-stock orders usually leave our Vermont studio within 1–2 business days. After dispatch, delivery is estimated at 2–7 business days in the US and 6–14 business days internationally. Customs and carrier delays can add time. US orders of $50 USD or more ship free. Read the full shipping policy.
07Do you ship internationally? Will I owe customs fees?+
Yes, we ship worldwide. Orders to most destinations ship with duties paid (DDP) — the total at checkout is the final total, nothing extra at your door. Orders to a small number of destinations ship with duties unpaid, and checkout tells you up front when that applies.
08How do I track my order?+
You'll get a confirmation email when you order and a tracking link the moment it ships. Give tracking 24–48 hours to start updating — carriers are slow to wake up.
09What's your return policy?+
You have 30 days after delivery to request a return. Items must be unworn or unused, with tags and their original packaging, and you’ll need proof of purchase. Email support@thatwasmadebymatty.com for approval before sending anything back. MATTY covers the approved return shipping label. Sale items, gift cards, and custom or personalized orders are excluded. See the full return policy for eligibility, refund timing, and the EU 14-day cooling-off terms.
10My order arrived damaged or wrong — what do I do?+
Inspect your order when it lands and contact us immediately with a photo. If it's defective, damaged, or the wrong item, we'll make it right.
11Can I exchange an item?+
Fastest path: return the item you have, and once the return is accepted, place a separate order for what you want.
12Can I change my address or cancel after ordering?+
Double-check your address at checkout — once an order ships, rerouting is nearly impossible. If you catch a mistake, email us fast and we'll try to grab it before it leaves Vermont.
13Who is Matty Benedetto?+
The inventor behind Unnecessary Inventions, with 400+ invented products and a few billion views of them. MATTY is where select designs graduate into real objects you can own.
14How can I contact you?+
Email hello@thatwasmadebymatty.com or use the contact page. A real human answers.
15Do you sell wholesale?+
Yes — select MATTY objects are available to retail shops. Reach out through the contact page (or email hello@thatwasmadebymatty.com with "Wholesale" in the subject) with your shop's name, location, and what you're interested in stocking, and we'll take it from there.
16Do you take on brand collaborations?+
Yes. Custom object design, limited collab drops, and campaign builds are all on the table — Matty has spent years building elaborate one-off objects for exactly this. Send a short brief through the contact page and you'll hear back within 1–2 business days.